Oakline works with care providers across Sheffield and South Yorkshire on two distinct problems: the shifts you have to cover this week, and the posts you need to fill properly. They are different problems, so we run them as different services.
Call us. A form is the wrong tool for an urgent gap.
+44 7572 245085Answered Monday to Friday during office hours. Outside those hours you can leave a voicemail or email and we will come back to you on the next working day. There is no 24-hour desk.
Treating them as one is why so much agency work feels transactional. A shift needs someone competent and available now. A permanent post needs someone who will still be there in two years.
Cover for shifts you cannot fill — sickness, vacancies, annual leave, a sudden increase in need, or a block of shifts while you recruit.
Filling substantive posts properly — the roles where getting the wrong person costs far more than the fee you saved.
We work with providers in and around Sheffield and South Yorkshire. If you are outside that area, ask — we will be honest about whether we can genuinely supply to you rather than take the enquiry and disappoint you.
This is the part that should not be interesting, and the part that matters most. We would rather show you the process than describe ourselves as thorough.
Verified before anyone is offered to you, and recorded.
An enhanced check appropriate to the role, obtained or verified. We record the type, the date and the reference.
History reviewed and references sought, with gaps questioned rather than ignored.
Where a role requires it, registration is confirmed as current and unrestricted directly with the register.
Mandatory training recorded, with expiry dates tracked so nobody arrives out of date.
Anything your service reasonably requires on top — tell us and it becomes part of the brief.
Records are available to you on request for anyone we supply, and we expect you to ask for them. When a worker is in your service they work under your policies, your supervision and your registration — our job is to make sure you can be confident in who we sent.
Nothing here is remarkable. It is simply what we would want from an agency if we were on your side of the phone.
It depends entirely on the role, the location, the time of day and who is genuinely available. We will tell you what we can realistically do when you call, rather than accept a booking and hope.
The phone is answered Monday to Friday during office hours; outside them you can leave a voicemail or email and we will come back to you on the next working day. We do not operate an overnight booking line.
If we cannot cover something, we will say so quickly so you can try elsewhere. A late no-show is far more damaging to your service than an early no.
We would rather discuss what you actually need than publish rules. Single shifts, blocks, ongoing rota support and fixed-term cover while you recruit are all normal requests.
Rates depend on the role, the shift pattern, the notice and the location, so a single published number would be misleading. We will give you clear rates for your specific requirement before you commit to anything, and we will not change them mid-booking without agreement.
So that you can compare us properly with another agency, a quote from us sets out all of the following, and says so explicitly where one does not apply: the role and the competence level it is charged at; the hours and shift type, including nights, sleep-ins and long days; the location; the notice given; any enhancement for weekends, bank holidays or short notice; any minimum booking length; the cancellation terms; and, if the conversation later turns into a permanent hire, the transfer fee that would apply. If any of those is missing from something we send you, ask — it is an omission, not a subtlety.
Wherever we can, yes, and we actively try to. Continuity is better for the people you support, better for your team and better for the worker. We cannot guarantee a specific individual’s availability, but we aim for familiar faces over a rotating cast.
No. Oakline supplies staff to your service; it does not deliver a regulated service of its own. When a worker is on your premises they work under your policies, your supervision and your registration.
If you need a regulated provider to deliver care, we are not that — and we will tell you so rather than take the booking.
We do not make claims about contracts, frameworks or endorsements on this website. If your procurement process requires specific arrangements, ask us directly and we will tell you plainly what is and is not in place.
Two minutes on a form, or a phone call if it is urgent. Either way you will get a realistic answer rather than an optimistic one.