What happens next
We read every enquiry ourselves — there is no call centre. We will reply by your
preferred method, usually within one working day, with an honest view of whether and how we
can help.
If the right next step is your council or NHS team rather than Oakline, we will tell you
that and explain who to contact.
Your information
We ask for as little as possible. We do not need health details to have a first
conversation, and we will never sell or share your information for marketing.
Read the privacy notice
A note on funding
Oakline cannot obtain funding for you, decide whether you are eligible or influence the
amount you receive. Those decisions belong to your local authority or the relevant NHS
body. What we can do is help you through the process and take on the practical work
afterwards.